It is in everyone’s interest that complaints are resolved as effectively as possible and at the earliest opportunity.
At Abbots Farm Junior School we are very proud of the relationship that we have with all members of our local community, especially parents.
Unfortunately, from time to time, disagreements can arise. Whatever the issue, the important thing is to talk to someone at the school as soon as you can. The vast majority of complaints are solved in this way. If you are still unhappy, all schools are required by law to have a procedure for dealing with complaints.
This guidance will help you understand how to resolve concerns you may have about your child's education.
The school has procedures for dealing with concerns or complaints and we value any feedback about our services, including compliments and suggestions.
If you are concerned about any aspect of your child's education, you should contact: Mr Joss Andrews (Headteacher) at the school.
The school's governing body has overall responsibility for the school and for ensuring the well-being of pupils and that all pupils receive an appropriate and high standard of education. The Headteacher is responsible for making decisions on a daily basis about the school's internal management and organisation.
So you should contact the school if you are concerned about an issue such as: ·your child's academic progress ·special education needs provision ·your child's welfare ·bullying ·something that has happened in school.
How do I complain to the school?
First, we hope you will speak to the relevant member of staff as soon as you have a concern. This will be the class teacher. This informal approach is nearly always the quickest and most effective way of resolving your concerns.
If you feel that your concern has not been resolved, then it is important to speak to or write to the Headteacher who will look into your concern. If you are unhappy with the Headteacher's response you should write with your complaint to the Chair of Governors/Clerk to the Governing Body at the school address. Mark your envelope 'FOR IMMEDIATE ATTENTION' – Private and Confidential.
Please download and read our Complaints Policy for further information on our complaints process and how your complaint will be handled.
If you wish to make a complaint after reading our policy, please download and complete our complaints form.